Barracuda Assistant now available in support communities — faster, easier access to everything you need

Barracuda has always been committed to delivering award-winning support to our customers and partners. Now, we’re taking that experience to the next level with Barracuda Assistant—a smarter, simplified way to get what you need, when you need it.

We first introduced Barracuda Assistant last week as part of the BarracudaONE cybersecurity platform. Today, we’re excited to announce that Barracuda Assistant is now also available directly within our customer and partner support communities, making it easier than ever to find answers and resources without navigating multiple portals or waiting for assistance.  

Your AI-powered support companion 

Barracuda Assistant is an intelligent, AI-driven chatbot designed to transform how customers and partners engage with Barracuda support. With natural language conversations, you can:

• Quickly locate resources and documentation
• Troubleshoot issues in real time
• Explore best practices and tools 

Barracuda Assistant puts everything at your fingertips—streamlining your experience and saving valuable time.

Beyond answers: Faster case management

If the assistant can’t resolve your issue, it will guide you through creating a support case to expedite assistance. Prefer to skip troubleshooting? You can ask the assistant to open a support case immediately. Plus, you can check the status of past cases—all in one place.  

This innovation reflects our ongoing commitment to empower customers and partners with intuitive solutions that make security management easier and more efficient. With Barracuda Assistant, you spend less time searching and more time focusing on what matters most: protecting your business and driving growth.

Ready to experience it? Try it today.